To the Administrator:
Recently, my dad spent approximately 18 days at your facility on the 200 wing for recovery and rehabilitation after an illness. I wanted to provide you some feedback based on my observations of his care for your disposition as you deem appropriate. My observations are as follows:
• I found the areas of the facility, which I was in, were neat, clean and well maintained. Dad’s room was cleaned often. The cleaning staff was friendly and methodical in their cleaning activities. There was a problem with a door in dad’s room and it was fixed within a day after discussing the problem with one of the cleaning folks.